Need to Dispute a Cable Bill or File an Airline Complaint? There's an App for that!
Apr-20-2016

Service, an app/site that fights consumer battles for you. For free.

Service, nominated for a Webby Award this week, is both a website and iOS app that helps you resolve any "reasonable issue" you might have with a utility, airline or online merchant. It's basically "on-demand" customer service.


Created by Michael Schneider - a tech vet who was inspired by a fellow airline passenger's frustrations with in-flight, paid-for-but-dysfunctional WiFi - Service requires only about a minute of your time and three steps to work.

To use:

Type in your company of disfavor on Service's home page (e.g., "Time Warner Cable").
Fill out a "What happened?" box and attach any relevant photos or files, like a bill or order number.
Type in your desired resolution.
Then, they solve problems in a benevolent way.

Service is best for airline travel snafus, retail issues and assorted billing issues with cell phone and cable companies. A resolution can take anywhere from a few minutes to a few months, with "2-3 weeks" average turnaround time.

Now, there's no guarantee you'll get money back, but using Service is also free, meaning all you're investing is about 60 seconds of your time.

Here's the link to download the app: https://getservice.com

Posted by Staff at 8:52 AM - Link to this entry  |  Share this entry  |  Print